• Corporate Sales B2B Services Intern - Spring 2019

    Job Locations US-TX-Dallas
    Posted Date 3 weeks ago(3 weeks ago)
    Requisition ID
    2018-24920
    # of Openings
    1
    Category
    Intern
    Post Ending Date
    9/20/2018
    Department
    75-Corporate Sales
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

    Responsibilities

    DUTIES & RESPONSIBILITIES:

     

    The B2B Services Team supports the Direct Selling activities of Corporate Sales. This Team is responsible for providing support for Corporate Customers through all ticketing channels (e.g. GDS, SWABIZ, Southwest.com), including auditing, business to business, and government travel support functions. Duties and responsibilities include:

     

    • Audit reservations for ticket policy violations
    • Track and research unused funds for Customers
    • Provide business to business back office support
    • Participate in ad hoc projects and requests as needed

    Qualifications

    BASIC QUALIFICATIONS:

     

    High School Diploma, GED or equivalent education required

     

    Must be at least 18 years of age

     

    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

     

    EDUCATION:

     

    Progress towards undergraduate degree in Hospitality or related degree; or pursuing a travel related certification.

     

    To be eligible, must be currently enrolled as a full time student (minimum 12 credit hours)

     

    Maintained 3.5 or above cumulative GPA

     

     

     

    EXPERIENCE:

     

    Proficiency with GDS programs (Sabre, Travel Port, Amadeus) preferred.

     

    Familiarity with online travel sites (agencies and corporate booking tools) preferred.

     

    Previous Customer Support experience preferred.

     

    Proficient with Microsoft Suite functions and Salesforce preferred.

     

     

    SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

     

    Professional written and verbal communication skills

     

    Ability to work independently and the willingness to function as a part of a Team

     

    Ability to coordinate multiple tasks and complete assignments with tight deadlines

     

    Must be detailed oriented and ability to work with a sense of urgency

     

    Must maintain a professional appearance and attitude

     

    PLEASE BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION (IF REQUESTED):

     

    Resume.

     

    Unofficial transcript.

     

    “Why Southwest Airlines” essay (Length determined by author).

     

    Letters of Recommendation.

     

    TIME COMMITMENT:

     

    Full time - 40 hours per week (Monday – Friday).

     

    PAY:

     

    $15.00 hourly + flight privileges

     

    This position is located in Dallas, Texas at the Southwest Airlines Headquarters building.

     

    All students must apply online at careers.southwestair.com

     

    Southwest Airlines is an Equal Opportunity Employer.

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