Southwest Airlines Co.

Ground Operations - Planning Intern - Fall 2018

Job Locations US-TX-Dallas
Posted Date 2 weeks ago(2/12/2018 9:00 AM)
Requisition ID
# of Openings
Post Ending Date
03-Ground Ops



We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


The Ground Operations Team supports our Customer’s journey from the time they arrive at the airport, all the way until the Customers deplane and their bags are unloaded.

The Ground Operations Project Execution Team promotes the Southwest Airlines Vision by creating and delivering intuitive, innovative solutions that empower and support our Ground Operations Employees. We support our Ground Operations Teams by delivering solutions to support the Ground Operations Core Business Objectives.

The Planning Intern(s) will assist this department with a variety of responsibilities including, but not limited to:

  • Innovate and make recommendations to Leadership based on results of testing and analysis.
  • Assist with test design and data collection
  • Collect data by using time and motion studies
  • Assist with the identification of areas to improve operational performance and business process through an understanding of Customer insights, future needs, and root cause.
  • Assist with change management and communications development.
  • Assist with post analysis and research of operational data.
  • Attend cross-functional meeting with other operational departments.


Basic Qualifications:

High School Diploma, GED or equivalent education required.


Must be at least 18 years of age.


To be eligible must be currently enrolled as a fulltime student at time of application (minimum of 12 credit hours)


Minimum of Junior level by hours (60+) at the start of the internship


Minimum of a 2.75 or above cumulative GPA


Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986




Progress towards degree in Aviation, Mathematics, Economics, Management, Computer Science, Logistics/Supply Chain or other Business related degree.


    • Self-starter, critical thinker and innovator of ideas that could lower cost and increase value for SWA
  • Experience with advanced features of Excel (e.g., Pivot Tables, Vlookups) preferred


  • Change Management experience preferred
  • Knowledge of different databases and analytical tools including SQL and Tableau are preferred
  • Knowledge and application of Six Sigma or Lean methodology preferred
  • Knowledge and application of project management methodologies is preferred.
  • Ability to coordinate multiple tasks and complete assignments with tight deadlines
  • Problem solving ability with strong written/verbal communications skills
  • Ability to work independently and willingness to function as part of a Team





Unofficial transcript.


 “Why Southwest Airlines” essay (Length determined by author.)


Letters of Recommendation.




Full-time - 40 hours per week



$15.00 per hour + flight privileges


This position is located in Dallas, Texas at the Southwest Airlines Headquarters building.


All students must apply online at


Southwest Airlines is an Equal Opportunity Employer.

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