Southwest Airlines Co.

Operations Control Intern - Fall 2018

Job Locations US-TX-Dallas
Posted Date 2 weeks ago(2/12/2018 9:00 AM)
Requisition ID
# of Openings
Post Ending Date
17-Network Operations Control



We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


The Network Operation Control (NOC) is the decision center and owner of the airline’s short-term scheduled operations. The Operations Control Team supports the all the teams and operating systems within the NOC.


The Ops Control Team responsibilities range from system testing, work with system tracking tools, coordination with various team, and auditing and verifying data updates across the NOC.



Assist with testing and validation of new systems.


Assist in the development of training material (i.e. new automation, training, and reference material).


Assist Operation Coordination Center Leaders on various projects and tasks.


Audit current Dispatch System data.


Find flight issues using Dispatcher tools and tracking software.


Verify data updates for accuracy (performance, fuel bias, etc.).


Review data looking for examples of known software issues.


Some administrative duties.


Assist with maintenance of department systems and equipment.


Basic Qualifications:


High School Diploma, GED or equivalent education required.


Must be at least 18 years of age.


Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.




Major in an Aviation/Aviation Systems or Aeronautical based undergraduate degree program.


Minimum junior level.


To be eligible must be currently enrolled as a full-time student (minimum 12 credit hours).


Maintained 2.75 or above cumulative GPA.


Skills/Abilities/Knowledge/Work Style:


Able to read NOTAMs, METARs, & TAFs required.


Proficient in Microsoft Office Applications (Excel, Word, and PowerPoint).


Excellent communication skills (written and verbal).


Strong analytical and organizational skills.


Ability to manage time and multiple tasks effectively.


Dispatch license preferred (not required).


Previous aviation experience is a plus.


Please be prepared to provide the following information (if requested):




Unofficial transcript.


“Why Southwest Airlines” essay (1 page in length).


Letters of Recommendation.


Copy of Dispatch license. (If applicable)


Time Commitment:


Full-time - 40 hours per week




$15.00 hourly + flight privileges


This Internship is located in Dallas, Texas at the Southwest Airlines Headquarters building.


All students must apply online at


Southwest Airlines is an Equal Opportunity Employer.

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